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One of our company Key Performance Indicators (KPI's) is to keep our customer satisfaction rating above the National Benchmark Average. We currently have customer satisfaction rated at 12.5% higher than the National Benchmark Average* Click here to see more information on our KPI's or CLICK HERE TO DOWNLOAD OUR CUSTOMER FEEDBACK AND KPI SUMMARY Customer Testimonials "Excellent service - works completed quickly with no disruption. Just got in and did the work as we wanted." SL, Design Manager, Carillion
"RSS were very obliging with regard to the scope of their service and tailored it to suit the life expectancy of the structure and the clients budget. Grant and his team are very professional and the work was complete within 5 working days of us issuing the order." YH, Engineer, Capita Group
"A difficult job carried out professionally and to time. The attitude of staff was first class. A refreshing quality was the communication between contractor and client with the proprietor personally available at all times to discuss any aspect of the works being carried out." TW, Proprietor, Lex Estates
"A very professional outfit. They liaised well with myself and the customers and carried out all works in a safe and tidy manner - use again!" JM, Site Manager, Herbert T Forrest
"The floor in its present state is very much improved on its original condition........ a credit to your lads and the chosen materials." PR, Site Agent, KMI Water
"Satisfied totally with level of service, product and rates. Would recommend RSS for any specialist work in their given field." BH, Quantity Surveyor, Barratt Homes (Chester)"
"The look of the park has been totally transformed by the resin bonded aggregate installed by RSS. A top quality product installed by an impressive specialist contractor." RW, Contract Director, WE Parsons & Co Ltd
"Very clean, and efficient operatives." GM, Estates Manager, Wrightington, Wigan & Leigh NHS Trust
"A flexible approach to the project was of great assistance." PO, Project Manager, William Hare Ltd
"The contract was delivered in a timely, safe manner with no contractual issues." AB, Regional Manager, Wrekin
"Good overall performance." AS, Engineer, AE Yates
"RSS completed work, on a tight timescale, efficiently." CL, Bridge Engineer, Warrington Council
"Good co-operation with workforce and site supervisor. Good knowledge of products used" SS, Site Agent, Bullock Construction
"Helpful and co-operative at enquiry stage, offering a number of floor finishes resulting in a saving to the client. Works carried out on site with no problems, on programme and within budget." AD, Quantity Surveyor, Eric Wright Construction
"Prompt and professional set up on site. Were very accommodating when problems encountered with rising tide levels." PC, Site Manager, AE Yates
"Contract took slightly longer to complete than originally thought due to weather conditions, however, rather than rush and "botch" job RSS took their time to ensure the work was completed correctly. RSS were professional throughout the whole project." MB, Buyer, Innospec
"Good on site team led by first class supervisor. Good knowledge of materials used" SS, Site Agent, Bullock Construction
"A very professional service" AB, Manager, Johnson Mathey
* RSS has a Constructionline supplier rating of 9.25 against the National Benchmark Average of 8.0. See full report - http://www.rssonline.org/benchmark.pdf
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